- What modes of payment do you accept? Paypal
- What is the shipping timeframe for digital goods? A download link can be accessed instantly upon completion of payment. For Create Your Own collection, files are emailed to your Etsy email address within 24 hours upon completion of payment.
- What is the production & shipping timeframe for physical goods (available soon)? Production timeframe is 3 to 5 business days. Shipping is an additional 2 to 6 weeks to the production timeframe. Items are shipped from the Philippines.
- Are import duties, taxes and and charges included in the price for physical products? Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
- Can I request customizations for my order?
- Customizations for the DIGITAL items (for personal use only) on the shop are accepted. You may contact us via the Contact page for a quote.
- You may get in touch with us via our Contact Form if you have other questions not answered here.
Terms & Conditions
- By ordering any of our products, you agree to be bound by these terms & conditions.
- The information you provide is only available to ListLab and will not be shared with other third parties.
- The price applicable is that set at the date on which you place your order.
- Card information is transmitted over secure SSL encryption and is not stored.
Our Return Policy
- Digital items are non-refundable & cannot be exchanged unless we shipped the wrong items.
- Physical items maybe refunded if not received within 60 days after the production timeframe of 3 to 5 business days.
- If you have any concern about your purchased item, please get in touch via our Contact form & we’ll do our best to make you a happy customer.
Commercial use means using the digital design in any physical product that is intended for resale or commercial use. Under no circumstances are you allowed to resell or distribute the files associated with ListLab digital designs. If you plan to purchase SVG Cut Files from the shop to be used for commercial purposes, to create any physical items that you will sell for profit, you must purchase a Commercial License.
Pricing varies & are noted per item. Please see dropdown pricing on each SVG Cutting file product page. If a commercial license is unavailable for a design, that design is limited to personal use. Commercial License is not available for printable items.
These prices are based per cut file set.
Ex. If you plan to create 1-100 units of Junior Size DISCBOUND Planner Divider Pages for sale, then you would pay $10 per set that you want to buy. And so on for the amount of product you would be producing.
Commercial license does not give exclusive rights to the digital files. All copyrights remain with ListLab by JI Design Studio.
ListLab has the right to refuse and, or revoke a license if use of license is done in a dishonest or distasteful manner; or if use is considered in direct competition with ListLab digital designs.